Home > About > Customer Satisfaction Survey

South Yorkshire Investment Fund - Customer Satisfaction Survey

Please tick a box on each line to show how you feel about the different areas of our service:

Overall Satisfaction

1. What is your overall satisfaction with South Yorkshire Investment Fund?

Service

2. How satisfied are you with South Yorkshire Investment Fund’s service?

Overall helpfulness and efficiency of SYIF team

Responsiveness of SYIF team

Team Professionalism

Team’s knowledge about SYIF products and services

Making an Enquiry and Application

3. Please rate your experience of the following?

Making an initial enquiry

Submitting the application form/business plan

Initial Meeting with Investment Manager

Keeping you informed of progress

Communicating the outcome

4. Did you use the SYIF web site to assist in making your application?

 

5. If your application was declined, were you satisfied with the service you received throughout the process?

   

If No, please say why:

Recommend

6. How likely are you to;

Recommend SYIF to someone else

Apply for another loan or investment from SYIF

General

7. How did you hear of South Yorkshire Investment Fund?

8. Which one aspect of service could we most improve?

9. What do you think of the SYIF web site?

10. Any other comments?

Thank You for Your Comments

Please complete your details below then click the "Send Survey" button

(optional)
(optional)
 

About South Yorkshire Investment Fund

South Yorkshire Investment Fund Ltd is a company limited by guarantee (Registered No 3936065). South Yorkshire Investment Fund comprises three sub funds, the South Yorkshire Investment Capital Fund, the South Yorkshire Investment Development Fund, which are each managed by YFM Venture Finance Limited, and the South Yorkshire Investment Small Business Fund, which is managed by Finance South Yorkshire Ltd. YFM Venture Finance Limited (Tel 0113 294 5000) and Finance South Yorkshire Ltd (Tel 01709 386 377) are each authorised and regulated by the Financial Services Authority. South Yorkshire Investment Fund also provides a number of services, which are not regulated by The Financial Services Authority. These include the pilot Seedcorn Fund, BiG Business Loan Fund, Mentorbank and access to the Donbac Microloan Fund. BiG Business Loan Fund is managed by Donbac Finance Ltd (company registration No. 01925556) and Key Fund Yorkshire Ltd (Tel 0114 242 8900).